Business processes
New sources of competitive advanage
N=1 and R=G - business will change.
Why business processes
what core will work
Business framework
make connection between strategy and business model
ICT - 4 layers
Ex. Wal-Mart - less attention to personalize
Ebay - 60,000 software writers
ICICI : Migrating N=1 and R=G
Focus on organic Growth
Focus on proving value
Focus on mass marketing
Focus on banking experience
ICICI core capabilities
Business process flexibility to reflect evolving
Synchronization of strategy, business process, and ICT
Senior management leadership in shaping social architecture and culture
ICICI does not have a CIO
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